Terms and Conditions

Welcome to Husn e Jaana. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

1. Custom Orders and Stitching: Our products are tailored according to customer measurements and specific requirements. Once an order is placed, stitching is initiated based on the provided details. As a result, shipping times vary from article to article, depending on the complexity and customization involved.

2. Shipping and Delivery: We strive to dispatch orders within 30 to 45 days. However, please note that delivery times may be extended due to government regulations or unforeseen circumstances. Shipping times also depend on the customization required for each order.

3. Returns and Exchanges: Due to the customized nature of our products, we do not offer exchanges or returns unless the item is defective or significantly different from what was ordered. If you receive an incorrect or defective item, please keep it intact with all tags and contact us immediately at +923210992229 or email support@husnejaana.com. Our Quality Assurance department will review the issue, and we will work with you to provide a satisfactory resolution.

4. Orders and Payment: For international payments and bank transfers, your order will be confirmed once we receive your payment, which typically takes 2 to 3 days. We require a 60% advance payment, with the remaining balance due once the article is ready to dispatch. After providing proof to the customer in the form of pictures, the articles will be dispatched upon receiving full payment.

Payments can be made securely through Alfalah, our trusted payment gateway, accepting national and international debit and credit cards (Visa, MasterCard).

5. Intellectual Property: All content on this website, including text, graphics, logos, and images, is the property of Husn e Jaana or its content suppliers and is protected by intellectual property laws. Unauthorized use of our content is strictly prohibited.

6. Privacy Policy: We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your personal information. By using our website, you consent to our privacy policy.

7. Changes to Terms: We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website constitutes your acceptance of the revised terms.

8. Contact Us: If you have any questions about these terms and conditions, please contact us at support@husnejaana.com.